In case you are in a life threatening situation or in a medical emergency, please do not use this platform as it does not provide emergency services. Please immediately call the relevant emergency number in the country you reside in and/or the emergency medical services.
These Terms and Conditions are updated as of 31/March/2019. In case of any questions or queries, please reach out to us via email on [email protected]
Use of the Site. eLifeGuru.com (“eLifeGuru”, “we”, “us”, or “our”) operates the website located at www.eLifeGuru.com (the “Site”). We offer online virtual consultation services (the “Services”) enabling one set of individuals (“Advice Seekers”) to engage with another set of individuals (“Service Providers” or “Gurus”) via a paid appointment that is conducted using online and/or digital communication tools that enable communication via voice, video, file sharing and text messages. Advice Seekers are people who use eLifeGuru to search for, book appointments with and engage with Service Providers in Virtual Consultations. Service Providers are people who are willing to offer advice and suggestions by means of a Video, Audio or Text Virtual Consultation – they are independent providers of the service and not employees of www.eLifeGuru.com. You must be at least 18 years or older and capable in your country of residence of entering into a legal binding agreement to use our Services in your country of residence. You agree that you have no rights in or to our Services or any portion of the Services other than the right to use them in accordance with these Terms.
Services. All of the Service Providers who deliver Services through eLifeGuru are independent non-employees of eLifeGuru who are solely responsible for the services each provides to you. ELIFEGURU DOES NOT PRACTICE OR PROVIDE, NOR CLAIM TO PRACTICE OR PROVIDE, ANY LICENSED SERVICES INCLUDING, BUT NOT LIMITED TO, MEDICINE, LAW, ACCOUNTANCY, NUTRITION OR ANY OTHER LICENSED PROFESSION, and does not interfere with the practice of medicine, nutrition, diet advice, accountancy, law or any other licensed profession by Service Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.
Neither eLifeGuru nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional or casual advice you obtain from a Service Provider or eLifeGuru, either by consuming videos, emails, chat sessions with our customer care, social media activity such as posts and comments, and articles on the Site as well as other areas (“Published Material”), or by engaging in a Virtual Consultation with one of the Service Providers, also called Gurus.
OUR SERVICES, THE WWW.ELIFEGURU.COM WEBSITE, AND ANY PUBLISHED MATERIAL, ARE PROVIDED FOR INFORMATION PURPOSES ONLY. BY PROCEEDING TO USE THE SERVICES, BROWSE THE WEBSITE, READ AND/OR RESPOND TO ANY COMMUNICATION VIA EMAIL OR OTHERWISE, AND CONSUME ANY PUBLISHED MATERIAL, YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT THIS WEBSITE, THE VIDEOS, ANY COMMUNICATION VIA EMAIL OR OTHERWISE, ANY PUBLISHED MATERIAL, AND OUR SERVICES, ARE NOT A SUBSTITUTE FOR YOUR REGULAR DOCTOR, GP, ACCOUNTANT, LAWYER, PSYCHOLOGIST, NUTRITIONIST, DIETICIAN, OR ANY OTHER SESSION BY A TRAINED, LICENSED AND QUALIFIED PROFESSIONAL, IN THE COUNTRY WHERE YOU LIVE, AS WELL AS ANYWHERE IN THE WORLD.
You should never rely on, or make health, financial, legal and/or well-being decisions which are based on information provided by our Services, in any of the published videos, on the website, and on any communication via email or otherwise, and via any other Published Material. Furthermore, you should always seek advice by having an in-person appointment with a trained, licensed and qualified professional. Never disregard, avoid, or delay in obtaining advice from a trained, qualified and licensed professional, by face-to-face appointment, because of information or advice you received through the Services, in any of the Published Material, published videos, on the website, and on any communication via email or otherwise. You agree, confirm and acknowledge that although our Services, any of the published videos, content on the website, and the content of any communication via email or otherwise, may provide useful information, we cannot assess whether the use of the Services, any of the published videos, content on the website, and the content of any communication via email or otherwise, is right and suitable for your needs.
You agree, confirm and acknowledge that the information provided by our Services, will be based on the information that you have provided to us via the Services. It is your responsibility to ensure that this information is correct and complete and you accept that any failure to do so (whether intentionally or not) may affect the information we can give to you and may have consequences for which we are not responsible.
Neither the Service Provider (Guru, presenter, author) in the published videos as well as those who offer the Services via the eLifeGuru online platform nor eLifeGuru accept any liability for any kind of content in the published videos, any Published Material, on the website, on any communication via email or otherwise, as well as the offered and/or delivered Services, or responsibility for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly on account of any actions taken based on the information provided via the website, any communication via email or otherwise, the published videos and the Services, as is and without warranties. The published videos, the website content, any communication via email or otherwise, and the offered and/or provided Services by eLifeGuru, are not warranted for content, accuracy or any other implied or explicit purposes.
Site Content. None of the Site content should be considered medical or legal advice, or an endorsement, representation or warranty that any particular medication or treatment is safe, or legal advice is appropriate, or effective for you.
Interaction on the Website. You understand and agree that any interactions and associated issues with the Service Providers on the Site including, but not limited to, any medical or legal advice, outcomes and service issues, is strictly between you and the Service Providers. You shall not hold eLifeGuru responsible for any such interactions and associated issues. IF YOU DECIDE TO ENGAGE WITH A SERVICE PROVIDER TO PROVIDE MEDICAL, LEGAL OR OTHER LICENSED SERVICES TO YOU, YOU DO SO AT YOUR OWN RISK. The results of any search you perform on the Site for doctors, lawyers or Service Providers specialising in any licensed services, should not be construed as an endorsement by the Site of any such particular Service Provider.
YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT WE HAVE NO RESPONSIBILITY OVER THE ADVICE AND SUGGESTIONS GIVEN TO YOU BY THE SERVICE PROVIDERS. ELIFEGURU IS NOT RESPONSIBLE FOR ANY OUTCOME BETWEEN YOU AND THE SERVICE PROVIDER YOU INTERACT WITH. IF YOU DECIDE TO ENGAGE WITH A SERVICE PROVIDER, YOU DO SO AT YOUR OWN RISK. THE RESULTS OF ANY SEARCH YOU PERFORM ON THE WEBSITE FOR SERVICE PROVIDERS SHOULD NOT BE CONSTRUED AS AN ENDORSEMENT BY THE SITE OF ANY SUCH SERVICE PROVIDER.
eLifeGuru shall not be responsible for any breach of service or service deficiency by any Service Provider. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of Service Providers to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a Service Provider.
Information Uploaded by You on the Site, and/or Shared by You with eLifeGuru. You understand that you may have the option of uploading files containing information of a personal nature on the Site when using the Services, or through any communication via email or otherwise. While eLifeGuru takes utmost care with respect to the security of the information you decide to upload or share with us, you understand that any information that you disclose on the Website, to Service Providers and/or Advice Seekers, or through any communication via email or otherwise, is at your own risk.
By uploading / sharing / disclosing your personal and private information on the Website, or when using the Services, or through any communication via email or otherwise, you hereby give your consent to eLifeGuru to store such information on eLifeGuru’s email accounts and other digital storage areas/facilities, as long as you continue to use, or make clear your intention to continue to use, the Services. You also acknowledge that you have the right to ask for this information at any time and request for it to be deleted, in accordance with data protection and privacy laws.
Please note: (1) there might be some latency in deleting your information from our servers and backup storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
When using our Services you agree not to (a) circumvent, disable or otherwise interfere with any security related features of the Service or features that prevent or restrict use or copying of the content accessible via the Service; (b) where applicable, create more than one account on the Service (however, you may create one account each as an Advice Seeker and as a Service Provider); (d) where applicable, give any false or misleading information in your account details; (e) permit another person to use the Service under your name or on your behalf; (f) use the Service if we have suspended or banned you from using it; (g) engage in any illegal or unlawful conduct; (h) modify, interfere, intercept, disrupt or hack the Services, our servers, network or infrastructure; (i) misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the Service’s own equipment; (j) collect any data from the Service other than in accordance with these Terms and Conditions; (l) submit or contribute any information or commentary about another person without that person’s permission.
You hereby confirm and agree the following: a) that you have read, understood, agree to and accept all these Terms and Conditions; b) that you will use our Services in accordance with these terms and conditions; c) that you are at least 18 years old of age; d) that you are legally able to enter into a contract; e) that all the information that you provided in or through the Services, or through the Site, or through any communication via email or otherwise, is accurate, true, current and complete; d) that you are responsible for maintaining the confidentiality of your password (where applicable) and any other security information related to your account; f) that you will notify us immediately of any unauthorised use of your Account (where applicable) or any other concern for breach of the security; g) that your use of our Services is for personal use only, all in accordance with these Terms; h) that you are solely and fully liable and responsible for any activities or omissions that are made by or due to using our Services; i) that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account (where applicable) by any person whether authorised by you or not, and you agree to indemnify us for any such damage or loss; j) that you will not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Services and your relationship with us.